Upon Delivery
UPON DELIVERY
It is very important that you check the quality of the product within 24 hours of delivery. Every Onna toy goes through a 3-stage quality control check before it is shipped out to the customer. We are not liable once the package has been shipped. Packages can be dropped, opened at customs or mishandled by people.
Take the toy out of the packaging. Run your fingers along the shaft. Try to bend the toy with your hands. The toy should be smooth and polished around its surface. Some lines naturally occur in the stone as it forms. Pink aventurine will have lines that look like cracks but are inside the stone, these are normal. Run your fingers over the lines to see if they are smooth. They might feel different in texture but will be polished. Obsidian wands may have tiny bubbles, pits, snowflakes, or thread-like silvery/white inclusions. Minor imperfections like tiny dots or pits may occur- remember this is a natural material. We specifically choose the strongest and most durable gemstones to work with.
If you are unsure, please contact us with video/photo within 24 hours of delivery and we will check for you.
YOUR SAFETY
If treated with care, glass and gemstone toys can last for years. Gemstones and glass are durable materials and are impossible to break with hands or during sensual play. The safety/integrity of the gemstone toy might be compromised if it is dropped on a hard surface such as a tiled/cement floor, counter space or exposed to extreme temperatures. Even if the user cannot see cracks, the toy might be affected and suddenly be breakable.
We recommend that a broken toy be retired and used as a beautiful house ornament. Due to the misfortune of your situation, we are happy to offer you a 20% discount off your next purchase.
Onna toys are non-toxic. They are free from chemicals, wax and artificial colouring. All gemstone colours are 100% real as they occur in nature. Our products are never tested on animals.
USEFUL DO’s:
DO wash the toy with soap before & after each intimate use.
DO use the toy with lubricant, condoms & body oils. Handle with care so it does not slip out of your hands & drop on the floor.
DO warm up the toy under warm tap water to achieve the preferred temperature
DO store the toy inside the Onna pouch, on top of a soft surface such as your lingerie drawer.
DO check that the toy does not roll inside the cupboard when you open it as impact with walls or other items may damage it.
DO be extra careful when using the toy anally. Trying to sit up with an inflexible item in the rectum, particularly a long one, could be dangerous because the item is not able to bend. It could be painful or bruise your body. Remove the toy before changing positions from, say, lying flat to sitting up.
IMPORTANT DONT’s
DON’T expose your toy to hot boiling temperatures. Never pour hot boiling water from a kettle over it nor place the toy in the dishwasher.
DON’T place your toy in the freezer
DON’T use any chemical cleaning soaps such as bleach or abrasive liquids to clean the toy.
DON’T use the toy for intimate play if it has been accidentally dropped on a hard surface.
DON’T use the toy if you feel any cracks, scratches, or parts of it are chipped off.
DON’T use the toy orally